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Customer service is a concept, an attitude. The objective for every customer contact should be to create “customer delight.” Understanding and meeting customer needs, being customer focused, and giving quality customer service is a critical success factor in achieving the strategic goals of any organization. This workshop creates awareness of the core competencies and individual actions that are important in the customer’s eyes.


We believe that “customer delight” is achieved by a series of individual actions: how well you listen, the way you anticipate a customer’s needs, how you handle phone or face-to-face contact, and the image you project when you are doing business with them. Through skillful development and implementation, these elements all add up to excellent customer service.


The cost is per participant.

Achieving Customer Service Excellence - 4-Hour Zoom or Classroom Program

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